Description:
Experience,
expertise and educational requirements:
·
Assists
with system administration and performance tuning of all Sun systems,
peripherals, products, and technologies supported by the HSB. Primary focus will be on assisting with
specific customers as designated by the HSB management. Make recommendations and provide reports as
requested, focusing on enterprise customers as designated by HSB. Activities
may include:
o
Installation
and configuration of new clustered environments
o
Tuning
recommendations for the Oracle/Sun servers
o
Tuning
recommendations for the Oracle database
o
Tuning
recommendations for the applications
o
Efficiency
recommendations for the Veritas filesystem performance
o
Efficiency
and tuning recommendations for Veritas Clusters
o
Operating
System patching; recommendations for procedural changes, evaluation of patch
sets and processes
o
Veritas
Volume Manager patching
o
Veritas
Cluster patching
o
Storage
administration tasks such as disk space additions to filesystems, migrating
data among storage devices,
o
System
administration tasks such as installation of non-standard software, setting up
user privileged access after evaluating potential impact.
·
Assists
in building custom servers such as M5000, T5-4; assist with management of
Oracle/Sun Jumpstart server
·
Assists
the CIT technical team with systems analysis, system and application
maintenance, capacity planning, and diagnostics, making recommendations and
providing reports. Activities may include:
o
Operating
systems and network troubleshooting and problem reports, especially problems
that would be considered advanced or non-routine problems.
o
Troubleshoot
hardware and software issues, especially non-routine issues, provide recommendations
for fix. Work with vendor as needed to
find solutions.
o
Performance
Analysis, troubleshooting, and problem reports
o
Provide
Capacity Planning Analysis and Reports
o
Patch
management and firmware evaluation, recommendations and reports, assist and
advice in creation of standardized build templates
o
Management
tool recommendation and evaluation (i.e. Oracle Automatic Service Request, Sun
Solaris Tools Bundle, Jumpstart Enterprise Toolkit)
o
Provide
assistance with scripts (writing, troubleshooting) to accomplish system
administration tasks as needed
·
Assists
with the configuration and testing of additional inter-domain networking and
alternate path and/or dynamic reconfiguration. Activities may include:
o
Configure
and test any inter-domain networking
o
Configure
and test alternate pathing and/or dynamic reconfiguration
o
Compilation
and documentation of inter-domain networking, alternate pathing and/or dynamic
reconfiguration activities in an operational guide.
·
Provides
expertise to address customer directed architectural and process initiatives.
Activities may include:
o
Assist
with the planning, evaluation and implementation of enterprise systems
re-architecture/system refresh.
o
Evaluate
and recommend new environment architecture including cluster redesign,
virtualization options, filesystem design.
o
Assist
with the design and configuration of Veritas and Oracle/Sun filesystems to meet
CIT's application data storage requirements present within the SAN environment.
o
Address
backup architecture and the use of technologies such as clones, snaps, and so
forth, specifically Veritas FlashSNAP technology
o
Assist
with planning and implementation of other enterprise application deployments.
o
Assist
with the planning and evaluation of hardware enhancements and recommendations
for potential architecture updates.
o
Assist
with planning and evaluation of hardware migration; develop processes for
migration that provide minimal downtime to HSB customers
o
Assist
with customer server performance issues, serve as liaison between customer and
vendors such as Oracle and Veritas
o
Serve
as lead technical liaison in technical meetings with enterprise customers.
o
Assist
enterprise customers with their implementation and environment when feasible;
provide advice and help troubleshooting such things as Oracle Cluster Ready
Services and Oracle RAC environments.
·
Provides
mentoring and knowledge transfer to the CIT Staff as related to the environment
supporting the NBS and UFMS projects. Activities may include:
o
Compilation,
documentation, and knowledge transfer of cluster failover, recovery, and
troubleshooting in an operational guide.
·
Develops
and maintains detailed and accurate documentation as requested by Branch Chief,
team lead and/or CTR. Documentation may be required for operational procedures,
troubleshooting aids, and technical analyses for products, features, and
capabilities.
·
Ensures
all changes are logged through the use of listserv archive lists, and division,
branch, and team change management procedures.
·
Uses
CIT and HSB service management tools, which include Service Now for work
request ticket management to respond to and document work efforts requested by
customers.
·
At
least 5 years of experience as a computer professional configuring, installing,
and supporting UNIX servers, Solaris operating system and managing system
resources.
·
At
least 5 years of experience with configuring, installing, updating and
supporting (Veritas) Cluster software in UNIX environments.
·
At
least 5 years of experience with configuring, testing, evaluating network
needed to support cluster configurations.
·
At
least 5 years of experience with configuring, installing, updating and
supporting Veritas Volume Manager including snapshot features.
·
At
least 5 years of experience with enterprise level Oracle/Sun hardware.
·
At
least 5 years evaluating and deploying software tools in an enterprise
production server environment.
·
Excellent
project management skills in order to plan for upgrades to the cluster
environment.
·
Excellent
problem management and troubleshooting skills.
·
Ability
to work cooperatively and to function well in a team environment.
·
Excellent
verbal and written communication skill to be able to ascertain user
requirements and prepare documentation.
·
Excellent
customer interface skills. Demonstrated ability to deal with customers in
a challenging environment.
·
At
least 3 years of experience in cluster system design and ability to provide
system architecture advice.
·
Ability
to support clustered systems in an enterprise production 24x7 environment
·
A
bachelor’s degree in computer science, engineering, MIS or related subject or 7
years of related work experience.
·
Certain
kinds of experience may be used in lieu of education. In order to substitute experience for
educational requirements, the experience must be recognized as sufficiently
technical or specialized to achieve the knowledge and skills needed.
Years in Experience: 3+
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