Description:
Experience, expertise and educational requirements:
·
Provides Windows system administration
services, providing technical support and software expertise for Windows
servers to ensure that they operate accurately and efficiently in response to
user requirements. Assignments shall
include such diverse tasks as installing applications, diagnosing and resolving
system problems, testing software, and documenting operating procedures.
·
Daily tasks include but are not limited to:
Installation, maintenance, and support of software (identified by the
government) both freeware and vendor supplied.
·
Records the problem symptoms (government
provided pre-defined log).
·
Provides Windows systems support in a
production 24x7 environment, with rotating on-call duties. This includes work on nights and weekends to
provide operations support and accommodate customer needs for off-hours maintenance
completion.
·
Provides resolutions for hardware and software
problems.
·
Analyzes root causes.
·
Refers other problems (e.g. networking) to the
appropriate organizations.
·
Coordinates/schedules remedial actions (e.g.
backups, maintenance fixes, etc.) with vendor and/or operations personnel.
·
Tracks status of all problems within the
environment through resolution.
·
Documents special procedures required for
continuous operations of systems.
·
Reviews monitoring logs for problem
identification and suggested resolutions.
·
Maintains statistical information to help track
persistent problems using pre-defined log.
·
Installs and configures new hardware components
for operations in a Data Center networked environment.
·
Interfaces with customers as necessary to
support their operational environment.
·
Schedules maintenance and services activities
·
Plans, conducts, and reports tests with
appropriate government staff.
·
Tracks system utilization, daily, to determine
if problems are imminent.
·
Monitors and provides daily reports on system performance
to pinpoint performance bottlenecks.
·
Provides technical input to evaluation of
alternative methods.
·
Develops and maintains detailed and accurate
documentation as requested by Branch Chief, team lead and/or CTR. Documentation
may be required for operational procedures, troubleshooting aids, and technical
analyses for products, features, and capabilities.
·
Ensures all changes are logged through the use
of listserv archive lists, and division, branch, and team change management
procedures.
·
Uses CIT and HSB service management tools,
which include Service Now for work request ticket management to respond to and
document work efforts requested by customers.
·
At least one year experience working in a
Windows server environment (junior level);
or At least three years of experience as a computer professional
maintaining, configuring, installing, and supporting Windows servers and
resources, of which at least one year must involve In depth knowledge and
experience in Windows Servers 2003/2008/2012 configurations, administration,
and performance management (mid-level).
·
Experience and expertise in VMware ESX virtual
servers on HP Blade hardware is desirable.
·
Ability to analyze information requirements.
·
Ability to coordinate closely with system DBAs
or customers to ensure proper implementation of program and system
specifications.
·
Ability to evaluate problems analytically and
systematically and develop appropriate corrective action.
·
Ability to work cooperatively and to function
well in a team environment.
·
Excellent verbal and written communication
skill to be able to ascertain user requirements and prepare documentation.
·
Excellent customer interface skills.
·
A bachelor’s degree in computer science,
engineering, MIS or related subject, or 3 years of relevant, related work
experience. Certain kinds of experience
may be used in lieu of education. In
order to substitute experience for educational requirements, the experience
must be recognized as sufficiently technical or specialized to achieve the
knowledge and skills needed (mid-level)
Years in Experience: 3+
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